Address: KM.22 Cancun, Quinta Roo Mexico 75220
Address: Carretera Federal Chetumal-Puerto Juárez, Av. Solidaridad 2-Kilómetro 282 Lt 023, 77710 Playa del Carmen, Q.R., Mexico
Travelers visiting Quinta Roo are required to pay a tourism tax (Visitax). The Visitax must be paid online as there are no payment booths at the airport. Keep your proof of payment, as it may be required when leaving Mexico.
Pay online: Visitax
Make sure you have a valid passport. Your passport should be valid for at least 6 months after your scheduled return, which is September 19, 2026, for this trip. If you do not have a passport or it is expired, use the corresponding links below.
*If it is past January 26, 2026, expedited service is highly recommended
Before your flight, consult with your airline about baggage fees and allowances, as they differ for each carrier. While you might change planes en-route, you should ensure your luggage is tagged to your final destination: CUN (Cancun International Airport). It's important to remember that airlines usually enforce a strict policy of one carry-on and one personal item per traveler.
March in Cancun brings warm weather and minimal rain. Average temperatures in March are between 74 and 80 degrees. Remember to pack plenty of sunscreen, a pair of comfortable shoes, and a lightweight jacket in case the evenings get chilly.
Upon arrival, you'll find a name badge in your welcome kit at our Hospitality Desk. We request you wear this badge to all official Wilsonart events so you can easily be identified as one of our guests.
At Hotel Xcaret, both credit and debit cards are accepted throughout the resort, including shops and dining venues. We recommend bringing some additional cash for off-site purchases, spa treatments, and excursions. Currency exchange from U.S. Dollars to Mexican Pesos is available at the resort, subject to availability. Payments may be made in Mexican Pesos or with all major credit cards.
Wilsonart has meticulously planned a comprehensive program for you. However, certain services like laundry, 800 telephone calls, tours, and personal purchases will be at your own expense.
Cancun, Mexico operates on the Eastern Standard Time (EST). To put this into perspective, if it's 8:00AM in New York, it'll be 8:00AM in Cancun.
Regarding electricity, Mexico uses the same electrical system as the United States. This means you can safely use your devices without needing an adapter.
For health-related needs, please ensure all essential medications are kept in their original, doctor-labeled containers and carried in your hand luggage. If you require medical assistance during the program, please visit the Hospitality Desk. A medical doctor is available on-site 24 hours a day for an additional fee. Certified lifeguards are on duty at the pool and beach areas, and first aid services are available 24/7 for emergency situations.
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